When Facebook launched Facebook Bot, it seemed like a major advance for the social media website. At first glance, the Facebook Bot seemed like it would take over the entire conversation experience on Facebook – it could actually interact with users, respond to messages, and even update people’s profiles. But is Facebook Bot the real deal, or just another marketing ploy?
Facebook Messenger Bot is not, in fact, the first Facebook application to use the Facebook Messenger platform. In fact, it’s not even the first Facebook application to make use of the Facebook Bot engine. Facebook Messenger Bot was simply an expansion and replacement of the Facebook Chat service offered through Facebook’s Facebook application. Originally launched as Facebook Chat, the business networking site redesigned its messaging service a year later, and then made it available to customers via the Bot application.
Facebook Messenger Bot is different from other Facebook applications because it offers a better option for interacting with other users. Unlike chat bots, which are essentially automated programs, Messenger Bot lets you interact with other people through the use of a visual avatar or “mute.” By clicking the appropriate icon, you can turn your head, change the hairstyle, or other similar options so that you are able to communicate with other Messenger Bot users. Furthermore, you can speak with other users even if you are not within the proximity of your bot – a feature that chat Bots do not have. This makes Messenger Bot a good alternative to chat bots, which is better for customer service purposes.
The key feature of Messenger Bot is its ability to perform tasks that would be impossible with chat fuels. You can get bot messages through Facebook, but they will not be translated into the native languages of the countries where you are posting. For instance, if you are posting a message about a new Facebook product to your German-based friends, but want to post it in Spanish, you cannot simply switch to the German version of the Messenger application. To make things easier, Bots uses a toggle bar so that you can switch between various languages without having to go through the process of translating a message. If you need to translate a message to a certain language, all you have to do is click on the desired language, and the bot will automatically translate the text based on the settings it has chosen for itself.
Another key advantage of using Facebook Bot for customer support is that Bots lets you focus on real customers, allowing you to respond to them in the way you would normally. Bots uses a “chatfuel” system, which means that when you talk to the bot, it will use the same keywords and terms that you would have used when chatting with a human friend. For example, if you were chatting with a Facebook user named Jane, you would have used words such as “me,” “us,” “we,” “our,” “and,” “my.” With a chattel system, Bots will use these exact same words when typing out your message to help it understand the context in which you are writing. This helps the bot understand what you are trying to say, making it more likely to be able to help your customer.
While Facebook has limited the functionality of chat bots in their Messenger application, they have allowed developers to create very useful tools for marketers who want to effectively handle customer support issues. Facebook has recently taken BotLite, a startup company that makes software for Facebook applications, and granted it the rights to build and distribute a new bot called Facebook BotLite. Since Facebook launched BotLite, they have allowed anyone who has an existing Facebook application to use it to help increase their sales. Although Facebook does not have a dedicated chatbot for customer support, you can take advantage of Bot’s functionality by installing its open source code onto your website.
You should first sign up for Facebook BotLite’s developer program before you download the bot to your website. Once you have logged into Facebook with your BotLite account, you can select the customize button, which will take you to a page where you can select a variety of different skins for your Facebook chatbot. You can then change the skin and assign it a different name if you would like to. The BotLite Messenger Bot is now ready to go, but you may be wondering how you will get your customers to use it!
In order to get your customers to use the Facebook chatbot on your site, you need to ensure that they are friends with the person who created the profile or created the group in which their friend belongs to. This means that you should post a status update for your fan page or group at least two times a day, once in the morning and once in the evening. As people begin to see the Facebook Bot on your social media pages, they will become familiar with it and feel comfortable using it. When this happens, many people will join your group or friend your page because they know that they can contact you easily if they have any questions or want to join your group. This is how you promote your Facebook application using bots!