Website chatbots are a great way to make your website more accessible and useful for your customers. They are available 24/7 and give quick replies to your visitors’ queries.
The right type of bot is crucial for your business. It needs to be bug-free, professional, and match well with your brand’s personality. It also needs to be easy to use and integrate with your other business apps.
Identifying your customer use cases
Before you start building your chatbot, you must first understand what it is that you want to achieve with it. Are you looking to increase leads, automate your customer support, or improve your customer experience?
If you’re looking to build a chatbot for lead generation, you need to create a list of potential queries your users might have. Then, you can train the bot to recognize these queries and respond accordingly.
Using sentiment analysis is another key chatbot feature that can help you analyze your customer data and decode their emotions. Sentiment analysis uses machine learning and natural language processing to analyze the sentiments behind a user’s statements.
A great example of a powerful chatbot is eBay’s advanced e-commerce chatbot that can answer questions about the products you’re browsing. It also features a voice-only interface.
Ultimately, the best website chatbot will be able to handle the most common queries your site visitors have. These bots will help you provide top-notch customer service, save your company time, and boost sales.