Facebook messenger has been a great platform for businesses to connect with their customers. It is one of the top social media platforms, which is easy to access and has a low barrier to entry.
It is used by over 68% of app users, making it the perfect place to deploy a chatbot. Here are a few reasons why you should consider using a messenger bot for your business.
1. No Coding Needed
If you are running a business, then you must be aware of the importance of communication and customer support. This is necessary to maximize operations and ensure optimal service to your customers. However, it is not always easy to keep a constant line of communication with your customers.
To avoid this, businesses can use Facebook messenger chatbots to provide instant customer support. They can answer questions instantly, schedule appointments, offer real-time recommendations, and even order food!
A good bot should also be able to transfer to a human agent when complex issues arise. This seamless transfer feature is important because it ensures a smooth customer experience.
It should also be easy to customize the messages sent to customers. This will help your customers to understand your brand and build trust.
The best Facebook messenger chatbot should also be able to answer all the common questions that your customers might have. This will save your employees from answering repetitive queries and wasting their time on less important inquiries.
Moreover, a good bot should be able to respond quickly when someone sends a private message. This way, your customers can get a personalized response and you can also gain more visibility in Facebook’s Discover tab.
You can create a great chatbot by using free tools from companies like MobileMonkey. These tools are designed to be simple and allow anyone with no coding skills to launch chatbots. They also have ready-to-use templates for you to use as guides. You can also customize your bot to your specific needs and requirements.
2. Easy to Setup
Messenger Bot App is an easy-to-use chatbot builder that allows you to create a chatbot for Facebook messenger without having to do any coding. It’s a great tool for businesses who want to use chatbots for customer service, sales & lead generation and real-time product recommendations.
One of the best features of a bot is its ability to deliver a personalized experience to your customers. This is achieved by leveraging previous conversations and search history to find relevant responses and answers. This is a powerful way to build trust and credibility, improve relationships, and ultimately increase revenue.
There are a number of ways to promote your bot, including adding it to the Discover tab on Facebook, using Messenger codes, and creating a button on your website that links directly to your chatbot. These options are all very effective for attracting new customers and increasing your visibility with current ones.
Once you’ve built your chatbot, the next step is to submit it for review with Facebook. This will ensure that your bot is compliant with their platform policies and safeguards your users’ privacy.
After you’ve submitted your app, you’ll receive an email notification. This is the Facebook team’s confirmation that they’ve reviewed your app and approve it to be published. Once you’re accepted, you can publish your bot to the public!
You can also add your bot to the Facebook discovery tab, which shows nearby businesses and places that have a chatbot. This is a great way to get more exposure for your business, and it’s free to do!
You can also create a welcome message that your customers see when they open your bot. This will help them feel connected to your brand right away and encourage them to continue messaging. This will also ensure that their messages are seen as soon as possible, so they can get answers quickly.
3. Personalized Experience
A good Facebook messenger chatbot is a tool that lets you build relationships with customers. It gives your business a personalized touch, and you can use it to provide customer service in real-time.
A bot that is able to answer questions in natural language helps you build a relationship with your clients without having to invest in hiring an expensive team. It also allows you to provide the best possible customer experience.
For example, if someone is looking to buy makeup products, they can ask the bot for advice and suggestions. The bot then offers a personalized list of items that suit the user’s needs. If the consumer decides to make a purchase, they can be directed to Sephora’s website in a few simple steps.
With the help of this app, you can automate your sales process by offering customized product recommendations, lead qualification, and upselling. This is a great way to increase revenue and boost conversion rates.
Another benefit of a messenger bot is that it can save your company a lot of time. It can respond to common questions in seconds, and it can also offer a seamless transfer to a human agent when the conversation becomes too complicated for the bot to handle.
Moreover, most Facebook messenger chatbots are designed to keep the customer engaged and provide them with the right information. For instance, a popular clothing brand, prAna, uses a light tone and emojis to engage users and maintain their interest.
If you want to use a Facebook messenger chatbot for your business, there are several apps available that can help you get started. Some of them include Botsify, which is an AI chatbot builder that allows you to create your own chatbot without coding skills. It also provides conversation forms that allow you to collect data from your conversations with your customers.
4. No Waiting Time
If your customers have questions, you can answer them instantly with a bot. It’s a great way to reduce your customer service costs and improve your service quality.
Whether your company sells food, health products, or other services, there are several Messenger chatbots that can help you connect with your audience and build trust. For example, a sustainable clothing company called prAna uses a chatbot to answer shoppers’ questions about its products.
Another example is the travel-fare aggregator Kayak, which uses a Messenger chatbot to help people find flights and hotels. When a user selects “Get Started,” Kayak prompts them for more information about their trip needs to deliver customized recommendations.
You can also use a Messenger bot to collect customer orders and re-engage past customers who haven’t been on your website in a while. Domino’s, for example, allows users to place orders from their Messenger app.
In addition to answering queries about the brand’s offerings, it can re-engage customers with special offers and promotions. It can also remind them of any items they have in their shopping cart.
Aside from helping you build relationships with customers, a Messenger chatbot can also help you generate leads and convert visitors into subscribers. This is a huge benefit for any business, especially if you’re not using a dedicated sales team to handle all the inquiries.
A Facebook messenger chatbot can be the perfect tool to grow your business and engage your customers in a more personalized and interactive way. It’s easy to set up, affordable, and doesn’t require any coding skills. It’s the best choice for any small business or startup looking to improve their Facebook marketing.
5. No Cost
With a Facebook Messenger chatbot, you can easily reach out to new customers and engage with them. Whether it’s promoting your business, collecting customer orders, or giving customers personal service, you can build relationships with people in a way that is faster and more cost-effective than other methods of contact.
A bot can answer common questions about your company or products, provide customer service, and allow users to purchase goods directly through the app. It’s an excellent tool for businesses to use to increase their brand awareness, grow revenue, and improve customer satisfaction.
There are many tools available to create a Facebook Messenger chatbot. Some are free, while others are more expensive and require advanced skills to use effectively.
The best option for creating a Facebook messenger chatbot is to choose a ready-to-use platform that offers easy-to-use tools and helps you launch and customize your bot in a short time. A platform like REVE Chat has all the features you need to build your bot, train it and measure its performance quickly.
It also includes a Facebook messenger chatbot handover protocol, which enables you to handle any conversations that your bot fails to respond to with a human agent. This will help ensure that you’re delivering the best possible experience to your customers and will also give your employees more time to focus on other projects.
Another great option is the ItsAlive bot, which helps companies intercept incoming messages and properly sort them out and direct them to the right people. Unlike other tools that are optimized to work on multiple social media platforms, ItsAlive is specifically designed for Facebook Messenger and will ensure your customer service team handles all inquiries in the most effective manner.